Frequently Asked Questions
Everything you need to know about your luxury fragrance journey.
Are your fragrances authentic?
Yes, all perfumes sold on Dune Perfumes are 100% authentic and sourced directly from authorized distributors or the perfume houses themselves.
How long will my order take to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
Can I return a fragrance if I don't like the scent?
We offer returns on unopened and sealed products within 30 days of purchase. Due to hygiene and safety standards, we cannot accept returns on bottles that have been sprayed or opened.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at the final stage of checkout.
How should I store my perfumes to keep them fresh?
To preserve the integrity of the scent, store your bottles in a cool, dark place away from direct sunlight and humidity, such as a bedroom drawer or cabinet.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.